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Welcome to Your Virgin Money Travel Insurance Portal

In your portal you can:

  • Manage your policy
  • View all your important travel insurance documents
  • Update your personal details
  • Make a claim
  • Get a new travel insurance quote
Need Help?

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I have not received my verification code

If you have not received your verification code, please request a new one by logging in here as the verification code may have expired.

How do I register?

To register an account all you need is a valid email address, the date of birth of the lead traveller, and your policy or quote number. We'll also ask you to set up a password and security question.

My policy number is not recognised

If your policy number is not recognised, please make sure you have entered it correctly. If you're still unable to log in with your policy number please email us at service@travel-insurance.virginmoney.com where we will look to respond within 48 business hours.

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Virgin Money Travel Insurance is promoted by CYB Intermediaries Ltd, registered at Jubilee House, Gosforth, NE3 4PL (Company No: 04056283) who is authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 305065 and administered by Hood Travel Limited, registered in England No. 08318836 at 2nd Floor, Dencora Court, Tylers Avenue, Southend-on-Sea, Essex SS1 2BB. Hood Travel Limited is authorised and regulated by the Financial Conduct Authority under Financial Services Register no. 597211.

The core elements of Virgin Money Travel Insurance are underwritten by ERGO Travel Insurance Services Ltd (ETI) on behalf of Great Lakes Insurance SE (GLISE).

The Underwriter is Great Lakes Insurance SE (GLISE). GLISE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. GLISE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Firm Reference Number: 769884. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website.